Helpdesk Support

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What amount does a Helpdesk Support make?

The national average compensation for a Helpdesk Support is $2,250 in Singapore. Filter by location to see Helpdesk Support compensations in your locality. Pay estimates depend on 1 compensations submitted anonymously to Glassdoor by Helpdesk Support workers.

Main responsibilities:

  • Answer Helpdesk support calls, providing first line support during usual business hours and
  • Partaking in an out of hours support service (on a rota)
  • Liaise with internal clients to determine issues and questions
  • Liaise with clients and outsiders, as and when needed, to determine issues and questions
  • Manage support requests coming into the office, engaging in with internal support teams (as suitable), guaranteeing that the service conveyed is within agreed service levels
  • Examine support demands for and partake in creating/improving Helpdesk first response measures and techniques
  • Create and maintain significant team documentation, work guidelines, FAQ's and support guides
  • Work in collaboration with internal clients to detect support or change prerequisites, where proper
  • Suggest potential solutions, for systems within your dispatch
  • Guarantee Helpdesk performance is estimated and reported in an accurate design through agreed departmental processes

The job pays a market rate pay of £23,000

By applying you will be enlisted as an applicant with Gleeson Recruitment Limited. Our Privacy Policy is accessible on our site and clarifies how we will utilize your information.

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