Entry Level Technical Support Engineer/Representative
The Technical Support Engineer delivers comprehensive, high quality support on Kronos Workforce Central software and hardware products. On this fast-paced team, the engineer will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical Support Engineer will have a passion for problem solving, technology, and helping others to promote an amazing customer experience. Deliver timely solutions to customers while maintaining customer satisfaction Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem Manage case-load in adherence to departmental goals/policies Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details Work indivi...