Helpdesk Support
What amount does a Helpdesk Support make? The national average compensation for a Helpdesk Support is $2,250 in Singapore. Filter by location to see Helpdesk Support compensations in your locality. Pay estimates depend on 1 compensations submitted anonymously to Glassdoor by Helpdesk Support workers. Main responsibilities: Answer Helpdesk support calls, providing first line support during usual business hours and Partaking in an out of hours support service (on a rota) Liaise with internal clients to determine issues and questions Liaise with clients and outsiders, as and when needed, to determine issues and questions Manage support requests coming into the office, engaging in with internal support teams (as suitable), guaranteeing that the service conveyed is within agreed service levels Examine support demands for and partake in creating/improving Helpdesk first response measures and techniques Create and maintain significant team documentation, work guidelines, FAQ's and s...