What amount does a Tier 2 help desk make?

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Level II it help desk support salary

  • SAIC Help Desk Tier I compensations - 2 pay rates reported - $15/hr
  • SAIC Help Desk Tier I compensations - 2 pay rates reported - $33,007/yr
  • Knight Point Systems Help Desk Analyst Tier I compensations - 2 pay rates reported - $34,275/yr

Qualities hiring managers search for in help desk job applicants

1. A genuine craving to help individuals.

This individual works superbly because they really want to help other people, not because it's "their work". They make a solid effort to play hard, discover satisfaction in their everyday undertakings, and have enthusiasm for their job.

2. Works 'with' and not 'for' the clients.

A predominant help specialist considers them to be as an equivalent accomplice, and views themselves as an expansion of the client's team. Relating to the client as an accomplice helps support specialists treat issues as their own and provide a level of service that they would expect themselves.

3. Positive and idealistic way to deal with problem-solving.

Support occupations can be troublesome, however, this individual doesn't allow negative client connections to get infectious. Notwithstanding a tensed or charged circumstance, this individual knows how to remain calm and focus on settling the current issue. They approach clients with sympathy, don't complain about clients when circumstances become difficult, and search for what can be gained from the circumstance.

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