Service Desk Technician

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Service Desk Technician

Field Engineer is presently searching for a Service Desk Technician to work for our clients. The applicant will be answerable for providing first-level support and maintenance for the day by day activity of our customer's Video Teleconferencing and related IP-empowered clinical and networking systems. The essential capacity of this position will be to analyze, troubleshoot and resolve client issues. Amazing development and communication skills are fundamental. We salute and encourage WFH freelancers to apply!

Technical support jobs near me available on FieldEngineer.com.

Obligations

  • Answerable for providing phone support to end-user network on complex equipment, software and network related issues, issues and use.
  • Provide first level resolution via phone by diagnosing, troubleshooting and trying issue reproduction to order nature, level, and priority of issues.
  • Open, track, and close problem tickets; guarantee issue proprietorship and advance end-client satisfaction; track operations of field specialists to whom escalated tickets were allotted.
  • Escalate issue to interior Tier II or III assets as required.
  • Provide common and prompt reports to clients as required.
  • Should have a wide range of skills and experience of PC equipment and software as well as networking systems and their application in a complex clinical environment.
  • Capacity to organize new and existing client issues, alongside allotted project obligations is basic.
  • Extra obligations as allotted.

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