Apple certified technical coordinator certification

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Frequently Asked Questions - Preparing for and Taking an apple certified technical coordinator certification Exam

Q.  Is there a penalty for guessing? Are points deducted for incorrect answers?

A.  Points are not deducted for incorrect answers for single answer questions; if you answer incorrectly, you will simply not earn the credit associated with answering correctly.

Q.  I have taken this exam multiple times and have received the same score every time. Does this indicate an error in the computation of the results?

A.  No, it does not indicate an error. It is not uncommon for candidates to obtain similar or identical scores on multiple attempts of an exam. Receiving the same score on multiple attempts does not indicate that the program computing the results is in error.

Q.  I scored zero in one of the sections. How is this possible?

A.  You answered all the questions in that section incorrectly.

Q.  I experienced significant delays between some of the questions. Did these delays impact the calculation of my score?

A.  In some cases, you may experience a delay of up to a minute while your next question loads. Our exam vendor’s software is designed to accommodate this event. A delay between questions does not impact the responses you have recorded. Your exam will be scored correctly regardless of delays between questions.

Q.  Can I find out whether I answered a specific question correctly, or whether this answer affected my pass/fail status?

A.  No. By not providing this information, we are better able to maintain exam security.

Q.  Where can I find additional information about my areas of weakness?

A.  Although Apple Certification exams provide feedback about the areas where examinees need to develop their skills further, Apple Certification exams are not designed to provide detailed feedback. We encourage you to use the relevant Skills Assessment Guide or Exam Prep Guide to identify your strengths and weaknesses.

Q.  What is the most effective way to prepare for an Apple Certification exam?

A.  The content of all Apple end-user exams is strictly limited to the content of the corresponding AppleCare Technician Training (online self-paced training ). Students who master the contents of the training should be able to pass the certification exam, whether they attended an instructor-led class or used the online training.

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