Entry Level Technical Support Engineer/Representative

-

The Technical Support Engineer delivers comprehensive, high quality support on Kronos Workforce Central software and hardware products. On this fast-paced team, the engineer will need to exemplify outstanding customer service skills as well as troubleshooting skills. The Technical Support Engineer will have a passion for problem solving, technology, and helping others to promote an amazing customer experience.

  • Deliver timely solutions to customers while maintaining customer satisfaction
  • Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement
  • Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
  • Manage case-load in adherence to departmental goals/policies
  • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details
  • Work individually and with a team to solve technical problems while communicating trending issues and best practices
  • Add a personal touch to the support engagement
  • Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment
  • Late shift and on call availability if needed

Qualifications

  • Ability to deliver superior customer service
  • BS/AS or equivalent experience
  • Understanding of operating systems, networking technologies/protocols, and software applications
  • Familiarity with Oracle or SQL relational database management systems and SQL scripting
  • Sound analytical and organizational skills
  • Excellent oral/written communication skills
  • Microsoft/Oracle certification is a plus
Entry Level Tech Support jobs available on FieldEngineer.com. 

Comments

Post a Comment

Popular posts from this blog

Covid-19 emergency has prompted a sensational rise in demand for engineering studies

-
Image
The Covid-19 (coronavirus) pandemic has altogether expanded the intrigue of engineering studies, an overview of 300 youngsters aged 20-25, started by Afeka College of Engineering in Tel Aviv has found. The study, directed to agree with the fifth Afeka Conference for the Development of a National Human Capital Strategy in Engineering that will occur online on July 20, found that the coronavirus emergency prompted a half increment in the readiness to study engineering compared with the period before the emergency. This is likely because of the word related stability that the job provides, the low instability comparable to different parts of the economy, and the level of pay that remaining parts high even in the midst of an emergency. Israel is on course to deliver enough engineers to close its longstanding shortfall. However "if we don't change the way in which we teach them, they won't meet the quality that is looked for by the job market" as today, "enginee
Read more

What is the Future Demand for Petroleum Engineers?

-
Image
Toward the end of an introduction on BP's yearly energy outlook a year ago, a petroleum engineering student from Greece asked, "Is a job as a petroleum engineer a smart thought for the next decade?" Is petroleum engineering demand increasing? At that point, BP CEO Bob Dudley reacted by saying, "work or training as an engineer of any sort is so significant. There will be an immense requirement for that as should be obvious from Spencer's outlook." He was alluding to the presentation made by Spencer Dale, group chief economist for BP, whose outlook indicated oil demand likely developing until 2030, and staying around 100 million B/D through 2050 while natural gas demand keeps on rising. In any case, what a number of oilfield engineers will be working in the decades ahead? A short JPT online story about that question hit a nerve with readers. It was one of the most-read stories online over the previous year, with 21,000 views. The most downloaded SPE p
Read more

Pick World's Most Trusted Part-Time Computer Technicians

-
Image
What is covered in computer technician services ? Our technicians are accessible to perform maintenance checks your PC or Mac. Such errands may incorporate checking that your security software is updated, that system backups are effectively working and can restore data and guaranteeing that security fixes and operating system updates are conducted regularly. Above all, if something turns out badly, our experts will be able to recover your data from a PC melt-down. Our team are specialists in their field, with long years of experience working with a wide range of PC brands. This implies you can trust in us to give stand-out service of a reasonable cost. This is the reason we're known as the go-to local computer specialists all through the world! Why you should pick our computer technicians? Let's be honest. Very few individuals are technically knowledgeable enough to fix PC stuff. So many home or entrepreneurs take a look at recruiting an on-location PC service to fix or
Read more