Hardware and Software Maintenance Services
Maintenance services incorporate both hardware support and maintenance services, and network software maintenance and support services.
Hardware maintenance and support services are preventive and
remedial services that physically fix or upgrade hardware, including contract
support and per-incident fix. Hardware support also incorporates online and
phone technical troubleshooting and help for configuration, and all-fee-based
hardware guarantee updates.
Sales of all parts are also included, selective of parts
packaged with support contracts. This fragment incorporates just external
client spending on these services.
Software maintenance and support services incorporate long
term and pay-as-you-go (incident-based) support contracts. Software support
contracts incorporate remote troubleshooting and support given via the phone
and online channels, as well as installation help and fundamental functionality
help.
At times, software support services may incorporate new
product installation services, installation of product upgrades, migrations for
significant releases of the software and other kinds of proactive or responsive
on-site services.
Computer hardware installation services | Affordable Business Plans
Software products and technologies covered under this
classification incorporate operating systems and infrastructure software.
Software support services do exclude the purchase of memberships that provide
privilege and rights to utilize future minor versions (point releases) or
future significant releases of software.
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