IT Technical Support Specialist

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 Resume Examples & Samples

  • Technical support covering the installation, configuration, and administration for the various web server applications currently utilized by TradeThru including; Tomcat, WebLogic, IBM WebSphere, and JBoss (WildFly)
  • Support responsibilities cover SS&C development environments, SS&C hosted production environments, as well as client hosted production and QA environments
  • Be responsible for managing upgrade rollouts for the various webserver applications
  • Assist UNIX administration in the development and maintenance of kshell application scripts and tools
  • Technical support experience with at least two of the following web server applications; Tomcat, WebLogic, IBM WebSphere, JBoss (WildFly)
  • Experience with kshell scripting
  • Strong desire to learn concepts and develop skills across other software packages including IBM MQ messaging middleware and Oracle RDBMS
  • B.S in computer science or a related discipline
  • A minimum of 5 years of experience supporting mission critical applications
  • Ability to succeed within a fast paced environment
  • Self-starter that can work with a minimum of supervision
  • Strong written and verbal communication skills with the ability to clearly articulate opinions and ideas
  • Excellent analytical, reasoning and problem-solving abilities
  • Capacity to meet deadlines and to work under pressure in a team environment
  • Occasional travel, with some travel occurring outside the United States, generally not lasting more than 1 week at a time

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